Refund policy

Last updated: November 12, 2026

We accept returns within 30 calendar days of the delivery date. This 30-day window applies to all eligible items purchased directly from mabiora.com. It is not limited to items with a defect. If you changed your mind, ordered the wrong size, or simply do not want the item, you can return it within the same 30-day period.

To be eligible, the item should be unused and in the condition you received it, with its original packaging and any included accessories. A receipt is not required, but your order number will help us locate the order faster.

Returns are free. We do not charge a return shipping fee and there is no restocking fee. For returns from Qatar, contact us before sending the item back so we can confirm the most practical return method and cover the return shipping cost. If the return is due to a quality issue, tell us in your first message and we will handle the return shipping arrangement directly.

How the return process works:

  1. Email info@mabiora.com with your order number and the item you want to return. A short note about the reason is helpful, but it is optional.

  2. We will reply within 1–2 business days with return instructions. Our return address is 365 NW 45th Ct, Fort Lauderdale, FL 33309, United States. Please do not send the item before receiving instructions from us, because we need to match the parcel to your order.

  3. Pack the item securely in its original packaging and use a trackable shipping service. Keep the tracking number until the refund is completed.

  4. When the returned item reaches us, we inspect it and initiate the refund within 1–2 business days. The refund is sent back to the original payment method. After we initiate it, your bank or payment provider typically needs 7–10 business days to post the credit to your account. That 7–10 business day period is controlled by the payment provider, not by Mabiora.

If the returned item does not meet the condition requirements above, we will contact you before taking any further step. We will not deduct a restocking fee in any case.